The company offers a rental service for private spa spaces and various treatments marketed through its website (www.Naturellemebtluxe.Com), directly on site or by phone. The list and description of the services offered by the brand can be consulted on the aforementioned site or on the service site.
Appointment cancellation and relocation policy:
Cancellation and modification are free up to 48 hours before the date of the appointment.
In the event of cancellation or modification requested, less than 48 hours before the date of meeting or in the event of a no show, the order fully will be due and will not be refundable. Moving an appointment less than 48hours before the date will not be possible either.
Your service will be paid by credit card(Visa, Mastercard), VAD PLBS, cash in euros or bank check with identity card.
The schedules of the services are fixed and cannot be postponed due to any delay of the customer.
Any delay will result in either a reduction in service time or the inability to make an appointment.
The actual time of each service takes into account your installation, your shower time and departure.
Article 1 – Object
These general conditions of sale determine the rights and obligations of the parties in connection with online sales and direct sales of products offered by brand.
During a sale made on site, the customer confirms that he has previously read these GTC, but also other documents governing the rules of Naturellement Luxe as a whole (GTC, charter and international regulations). If the customer doesn’t have the means to consult them online, the brand has a dedicated computer tablet available at the reception, it being up to the customer to request a reading before making their reservation. Unless otherwise stated by the customer, any reservation implies full understanding and acceptance of the documents governing the rules of the Naturellement Luxe brand.
Article 2 – General provisions
These General conditions of sale ( GTC) apply to all sales, those made directly at the center or made through the brand’s website which are an integral part of the contract between the buyer and the seller. The seller reserves the right to modify these conditions at any time by publishing a new version on its online website. These T & Cs can be viewed on the brand’s website at the following address: https://naturellementluxe.com/cgv-naturellement-luxe
The brand also ensures that their acceptance is clear and unreserved by setting up check boxes and validation clicks. The customer declares to have read all these General conditions of sale, and where applicable the special conditions of sale related to a product or service, to understand and accept them without restriction or reservation. The customer acknowledges that he has received the advice and information necessary to ensure that the offer meets his needs.
Article 3 – Price
The products’ prices and services sold through the website are indicated in Euros, all taxes included. The brand reserves the right to modify its prices at any time without any possible dispute from the customer. The telecommunications costs necessary to access the brand’s website are the sole responsibility of the customer. The delivery costs indicated on the order page or during the purchase process are the sole responsibility of the customer.
Article 4 – Contract online conclusion
The customer will have to follow a series of specific steps to be able to place his order:
The customer will then receive confirmation by email of payment for the order, as well as an acknowledgement of receipt of the order confirming it. For delivered products, this delivery will be made to the address specified by the customer. For the purposes of successful completion of the order, and in accordance with Article 1316-1 of the Civil Code, the customer undertakes to provide his true identification elements. The seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.
Article 5 – Products and Services
The essential characteristics of the goods, services and their respective prices are made available to the buyer on the brand’s website. The customer certifies having received a detail of the delivery costs as well as the terms of payment, delivery and execution of the contract. The seller agrees to honor the customer’s order within the limits of stocks of available products only. Otherwise, the seller informs the customer. This contractual information is presented in detail and in French. In accordance with French law, they are subject of a summary and confirmation during the validation of the order. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The period of validity of the product offer as well as their prices is specified on the website. Unless there are special conditions, the rights granted hereunder are granted only to the natural person signing the order ( or the person holding the email address provided). In accordance with the legal provisions regarding compliance and hidden defects, the seller exchanges defective products or products that don’t correspond to the order. The exchange can be requested as follows: the customer contact the brand by email o phone contact to warn it of the non compliance and returns the product to the brand which undertakes to reimburse him for the costs of shipment ( by bank check on simple request from the customer) and to send him, at his expense, the product corresponding to his order.
The brand informs the customer that the cards and gift boxes are valid for a maximum of six months from the date of the order ( the actual date of validity being indicated on the card or the element constituting the gift box, in addition to being mentioned on the website when consulting the information on the gift box).
Article 6 – Title retention clause
The products remain the property of the brand until full payment of the price. The slots are considered as reserved( and displayed as such on the reservation calendar) only after payment and verification by PLBS. Before the validation of the payment, no pre reservation can be made.
Article 7 – Terms of delivery
The products are delivered to the delivery address that was indicated when ordering and within the time indicated. This time doesn’t take into account the time taken to prepare the order. When the customer orders several products at the same time, they may have different delivery times and are dispatched according to the terms communicated during the order. In the event of late shipment, the brand agrees to warn the customer of the delay and its cause and to do everything possible to reduce the delay, however the customer agrees not to claim any compensation. In the event of late delivery, the customer has the option of terminating the contract under the terms and conditions defined in Article L 138-2 of the consumer code. The seller then reimburses the product and the “outbound” costs under the conditions of Article L 138-3 of the consumer code. Depending on the delivery method chosen when ordering, the brand informs the customer by email of the necessary elements in order to follow up the delivery with the shipping company. The seller reminds that when the customer takes physical possession of the products, the risk of loss or damage to the products is transferred to him. It is the customer’s responsibility to notify the carrier of any reservation regarding the delivered product.
Article 8 – Availability and presentations
Orders will be processed within the limits of our available stocks or subject to stocks available from our suppliers. If an item is unavailable for a period exceeding 10 working days, you will be immediately notified of the foreseeable delivery times and the order for this item may be canceled on request. The customer can then request a credit for the amount of the item.
Article 9 – Payment
Payment is due immediately upon ordering, including rental. Cards issued by banks domiciled outside France must be international bank cards ( Mastercard or Visa). Secure online payment by credit card is made by our payment provider. The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the network. Once the payment has been initiated by the customer, the transaction is immediately debited after verification of the information. In accordance with Article L132-2 of the monetary and financial code, the commitment to pay given by card is irrevocable. By providing his banking information during the sale, the customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or in the event that it’s impossible to debit the card, the sale is automatically terminated and the order canceled.
Payment can also be made in cash, by bank check, but not by holiday voucher. In both cases, the reservation and payment can only be made on site.
Article 9.1 – Bail
The request for a deposit as defined in the general condition of sale can in no way be contested by the customer, it is his duty to comply with the GTC and other documents governing the rules of the brand.
In addition to the pricing communicated on the site, the customer may be asked for a deposit, either systematically or occasionally at the request of the Naturellement luxe brand, For an amount previously communicated when ordering or in the case contrary to a flat rate of 200€. It is the customer’s obligation to show up with a credit card of the amount of the deposit mentioned or at least 200€ for all reservations if no amount of deposit was mentioned during the ordering process.
Operation of the deposit by bank card imprint: Although when setting up the deposit (PLBS) by bank card imprint no amount is actually debited from the account, the cardholder’s account is questioned to find out creditworthiness to allow direct debit if necessary. Thus, the customer has the obligation to present himself on the day of the reservation with a credit card allowing the deposit to be honored, otherwise the rental would be canceled without any refund or compensation possible.
However, at the sole and exclusive decision of the sign, the deposit may be made by check. Naturally Luxe reserves the right to refuse this method of deposit without having to justify itself, so the conditions of deposit by imprint by bank card will be those executed without any possible dispute by the customer.
Article 9.1.1 – Terms of collection of the deposit if non compliance with the rules of degradation.
– As part of a credit card imprint with sufficient deposit limit: The exact amount of the fine will be debited as soon as the facts have been ascertained and after quantification of the damage suffered (the findings of the brand’s employees being taken as proof). You will then be noticed by email, letter or phone, of the amount and the reason for the fine within 24 to 72 hours after quantifying the damage suffered.
– In the context of a credit card imprint with insufficient deposit ceiling: The total amount of the deposit will be debited as soon as the facts have been ascertained and after quantification of the damage suffered ( The findings of the brand’s employees being taken as proof). You will then be notified by email, letter or phone, the amount and the reason for the fine within 24 to 72 hours following the quantification of the damage suffered. The remaining amount to be paid will be noticed when contact is made, initially by mutual agreement. If no amicable agreement is found within the time period announced when making contact, the brand will be obliged to assert its rights in order to obtain compensation, resulting in an increase in the amount requested for compensation, this in order to cover the costs of debt collection, attorney, etc
– As part of a deposit check with sufficient deposit limit: The reason and h-the exact amount of the fine to be paid will be noticed by phone, mail or email to the contact details provided when creating the account. The customer then has 24 hours following this contact to come and pays the amount of the fine thus notified on time, the deposit check will be destroyed upon period, if the customer has not come forward and has not made the payment of the fine, the brand will collect the deposit in full. The additional amount that the brand will have this possibly cashed will be returned to the customer by check by post after having been assured of a certified collection validated by our banking services.
– In the context of a deposit check with insufficient deposit limit: The deposit check will be cashed as soon as the facts have been ascertained and after quantification of the damage suffered (the findings of the employees of the brand being taken as proof). The customer will then be notified by email, letter or phone, the amount and the reason for the fine within 24 to 72 hours following the quantification of the damage suffered. The remaining amount to be paid will be noticed when contact is made, initially by mutual agreement. If no amicable agreement is found within the time period announced when making contact, the establishment will be obliged to assert its rights in order to obtain compensation, resulting in an increase in the amount requested for compensation, this in order to cover the costs of debt collection, attorney, etc.
In the event that the customer wishes to bring in his insurance in order to cover the costs, it is the customer’s duty to pay the invoice within then announced deadlines, at his sole expense then to assert his rights with his insurer to obtain a repayment.
Article 9.2 – Payment of fines in the absence of a deposit
In the case of the absence of a deposit: The reason and the exact amount of the fine to be paid will be noticed by phone, letter or email to the customer, initially by amicable way as soon as the facts have been established and after quantification of the damage suffered. (The findings of the employees of the sign being proof). I no amicable agreement is found within the time period announced when making contact, the brand will be obliged to assert its rights in order to obtain compensation, resulting in an increase in the amount requested for compensation, this in order to cover the costs of debt collection, attorney, etc
In the event that the customer wishes to bring in his insurance in order to cover the costs, it is the customer’s duty to pay the invoice within the announced deadlines, at his sole expense then to assert his rights with his insurer to obtain a repayment.
Article 10 – Withdrawal period and cancellation of reservation
In accordance with Article L.121-20-2 of the consumer code, the right of withdrawal can only be exercised for products sold by the company.
The customer has the option of canceling his reservation, by phone or on site. In the event of cancellation or travel request, within 48 hours of the reserved date, the amount of the reservation will be forfeited and non refundable.
The gift boxes cannot give rise to any refund.
Reservations already moved or made with a credit can no longer benefit from the cancellation conditions. The credit notes are valid for 12 months without any possible exception.
Article 11 – Guarantees
In accordance with the law, the seller assumes two guarantees: of conformity and relating to hidden defects of the products. The seller exchanges products that are apparently defective or do not correspond to the order made. The exchange can be requested as follows: The customer contacts the company by email or telephone contact to warn them of the non compliance and return the product to the company which undertakes to reimburse the shipping costs. ( By bank check on simple request from the customer) and to send, at his expense, the product corresponding to his order.
Article 12 – Complaints
If necessary, the buyer can submit any complaint by contacting the company by mail, email or telephone (information on the « contact » page accessible via the home page of the site).
Article 13 – Intellectual property rights
Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No assignment of intellectual property rights is made through the GTCS. Any total or partial reproduction, modification or use of there goods for any reason whatsoever is strictly prohibited
Article 14 – Force majeure
The performance of the seller’s obligations under these terms is suspended in the event of the occurrence of a fortuitous event of force majeure that would prevent performance. The seller will notify the customer of the occurrence of such an event as soon as possible.
Article 15 – Nullity and contract modifications
If one of the stipulations of this contract were canceled this nullity does not entail the nullity of the other stipulations which will remain in force between the parties. Any contractual modification in only valid after written and signed agreement of the parties.
Article 16 – Protection of personal data
In accordance with the data protection Act of January 6, 1978, the customer has the right to question, access, modify, oppose and rectify personal data concerning him. By adhering to these general
conditions of sale, the customer agrees that the brand collects and uses its data for the performance of this contract. By entering their email address on one of the company’s sites, the customer will receive emails containing information and promotional offers concerning products published by the link at the end of the emails or to contact the company by email or phone. The company tracks traffic on all of its sites. For this, the company uses internal tools using cookies as well as external tools.
Article 17 – Applicable rights
All the clauses appearing in these general conditions of sale, as well as all the purchase and sale transactions referred to therein, will be subject to french law.